进外企必会的英语邮件格式

Apology for a Delay in a Project Subject: [name of project] Delay Dear [name]:

I'm writing to apologize for the delay in [description of project]. We had a problem with [description of problem]. We are currently working on the problem and expect to have it resolved by [date].

If you need further information, do not hesitate to contact me at [telephone number]. Once again, I apologize for the delay. Sincerely, [name] [title]

[company name] [telephone number]

道歉－账户错误

Apology for an Account Error

Subject: Your Account with [your company name] Dear [customer name]:

I am sorry to inform you that we have made an error in your account. Please read

the description of the problem below.

[description of the error]

We will correct your account records and send you an adjusted statement. Please

accept our apology for the mistake.

Sincerely, [name]

[title]

[company name] [telephone number]

道歉－送货延误

Apology for a Late Shipment

Subject: Your Order with [your company name] Dear [customer name]:

We are very sorry to inform you that shipment of your order [order number] has been delayed because [reason for delay]. Our new estimated shipping date is [new shipping date]. If you have any questions about this delay, please contact our Customer Service Department at [email address or phone number]. We will send you an email confirmation when the order has left our warehouse.

Once again, we are very sorry for this delay and we apologize for any inconvenience it may cause. Sincerely, [name] [title]

[company name] [telephone number]

道歉－寄送损坏物品

Apology for Delivery of Damaged Goods Subject: Your Order with [your company name] Dear [customer name]:

We were very sorry to learn that your order [order number] was damaged during shipping. Per your request, we are sending a new shipment. It should arrive by [approximate date]. If you have any questions, please contact me at [phone number] or reply to this email. Please accept our sincerest apologies for any inconvenience this has caused. Sincerely, [name] [title]

[company name] [telephone number]

道歉－错过会议

Apology for Missing a Meeting Subject: [name of meeting] Meeting Dear [name]:

I'm very sorry that I missed the [name of meeting] meeting. [sentence with reason for missing the meeting]. I would be happy to meet with you or someone else who was at the meeting to get a summary of the discussion. Please let me know what you think would work best.

Once again, please accept my apologies. Sincerely, [name]

一般投诉

General Complaint

Subject: [product or service received from company] Dear [name]:

I'm writing to inform you of a problem we have had with your company. [description of the problem]. This has caused us some difficulties. [description of problems].

We must resolve this situation quickly. We suggest that you [suggested solution]. Please call me as soon as possible at [telephone number] so that we can discuss our options. Sincerely, [name] [title]

[company name] [telephone number]

投诉－产品有问题

Complaint about a Problem with a Product Subject: Order [order number] Dear [name]:

On [date], we ordered [description of goods] from your company. When the shipment arrived on [date], we found a serious problem. [sentence describing problem]

We must resolve this quickly. Please call me as soon as possible at [telephone number] so that we can discuss our options. Sincerely, [name] [title]

[company name] [telephone number]

投诉－账户被超额扣款

Complaint about an Overcharge to an Account Subject: [product or service] Dear [name]:

We recently purchased [product or service] from your company. When we received our invoice, we noticed that we had been overcharged. When we agreed to this purchase, we were told that it would cost [expected price]. On the invoice, however, we were charged [price charged].

We need to address this error quickly. Please call me as soon as possible at [telephone number] to discuss our options. Sincerely, [name] [title]

[company name] [telephone number]

赞美－同事在项目中的表现

Compliment to a Colleague on a Project Subject: [name of project] [name],

I just wanted to tell you that I think that you did a great job on [project]. You worked hard and your ideas really helped us move the project along. I enjoyed working with you and I hope that we'll be able to work together again soon. Thanks! [name]

赞美－客户服务

Compliment about Customer Service Subject: [description of service] Dear [person or company]:

I'm writing to tell you how pleased we were with the service provided by your company. [sentence with example or detail of excellent service provided by the company] We were very impressed with your professionalism and will certainly keep you in mind for future needs. Sincerely, [name] [title]

[company name] [telephone number]

赞美－产品

Compliment about a Product Subject: [name of product]

Dear [name or person or company]:

I am writing to tell you how much we like the [product] that we purchased from [name of company]. We are especially impressed with [example of high-quality feature]. Please tell everyone at [name of company] how happy we are with your product.

Sincerely, [name] [your title] [company name] [telephone number]

祝贺－升职（正式）

Congratulations on a Promotion (Formal) Subject: Your Promotion to [new job title] Dear [name]:

Congratulations on your recent promotion to [job title]! [company name] made a wise decision. You have worked extremely hard and really deserve the promotion. Please accept my best wishes for success in your new position. Kind regards, [name]

祝贺－升职（非正式） 

Congratulations on a Promotion (Informal) Subject: Your Promotion to [new job title] [name],

I was really happy to hear about your promotion to [new job title]! You've done a great job and really deserve this recognition. Congratulations! [name]

祝贺－私事

Congratulations on a Personal Event Subject: Congratulations! [name],

I just heard the good news about [event]. Congratulations! I wish you the very best! [name]

索取的文件 

Requested Document

Subject: The Document You Requested Dear [name]:

You asked me to send you a copy of [name of document]. I've attached it to this email. Please send a confirmation email when you receive it.

If you need any further information or have any questions, I'd be happy to talk with you. Sincerely, [name] [title]

[company name] [telephone number]

订单或采购单 

Order Form or Purchase Order

Subject: Our Order for [product or service being ordered] To Whom It May Concern:

We are interested in purchasing [product] from your company. I've attached our order to this email. Please send a confirmation email when you receive it.

If you need any further information or have any questions, please contact me. Sincerely, [name] [title]

[company name] [telephone number]

Invoice

Subject: Your Order [order number] Dear [name]:

Thank you for your order. We have shipped it and you should receive it by [date]. The invoice for your order is attached to this email. Please send a confirmation email when you receive it.

If you need any further information or have any questions, please contact me. Sincerely, [name] [title]

[company name] [telephone number]

邀请－社交活动 

Invitation to a Social Event Subject: [event name or description] Dear [name]:

You are invited to [event name] to celebrate [reason for event]. Here are the details. When: [date and time of event] Where: [location of event]

Attire: [preferred attire: casual, informal, formal]

RSVP: [name] at [telephone number or email address] by [response date] Hope to see you there! [name]

邀请－商务活动 

Invitation to a Business Event Subject: [event name or description] Dear [name]:

As [title of executive] of [company name], I am delighted to invite you to [event name or description], to be held on [date] at [location].

This event is designed to [description of event purpose]. Here are some highlights of this important event:

[activity #1] [activity #2]

[activity #3] [activity #4]

For more details, please go to [Web page URL] or call [name] at [phone number]. I look forward to seeing you on [date of event]! Kind regards, [name]

[company name] [telephone number]

接受邀请 

Accepting an Invitation

Subject: [event name or description] Dear [name]:

Thank you very much for inviting me to [name of event]. I am delighted to accept. I'll see you [date of event]. Best wishes, [name] [title]

[company name] [telephone number]

谢绝邀请 

Declining an Invitation

Subject: [event name or description] Dear [name]:

Thank you very much for inviting me to [name of event]. Unfortunately, I won't be

able to attend as I have a previous engagement.

Sincerely, [name]

[title]

[company name] [telephone number]

取消商务活动 

Canceling a Business Event Subject: [event name or description] Dear [name]:

We are very sorry to inform you that we have cancelled [event name or description] due to [reason].

Please accept our sincere apologies for any inconvenience this may cause you. Sincerely, [name] [title]

[company name] [telephone number]

申请表回执 

Acknowledgment of Receipt of Application

Subject: Your Application for [job title] at [company name] Dear [name]:

This to confirm that we have received your application for [job title]. We will review your qualifications carefully and will notify you if we have any questions or if we would like to schedule an interview.

Thank you for your interest in [company name]! [name] [job title] [company name] [telephone number]

公布新产品 

Announcement of a New Product Subject: Addition to Our Product Line

Dear Customers:

We are pleased to announce a new item in our product line. It is [product name here]. This is a significant addition because [positive characteristics of new product]. A complete description is below. [name of product] [product specifications] [photo, if appropriate]

We look forward to talking with you about [product name here]. Please call us at [telephone number here] or reply to this email to arrange for a meeting. Sincerely, [name] [title]

[company name] [telephone number]

宣布新地区代表 

Announcement of a New Area Representative Subject: Our New Representative in Your Area. Dear [name]:

We are pleased to announce that [representative's name] will now be representing [company] in your area. [sentence describing new representative's background and experience]. [representative's name] will contact you soon to arrange an introductory meeting. We look forward to continuing our successful relationship with you. Sincerely, [name] [title]

[company name] [telephone number]

新产品演示 

New Product Demo

Subject: Product Demo for [new product] Dear [name ]:

[company] will be giving a demonstration for our new product, [product name], on [date] at [time] at [location]. We hope that you will be able to take time out from your busy schedule to attend this exciting event. We believe that this product has several benefits for you: [first benefit] [second benefit] [third benefit]

Please contact me at [telephone number] or reply to this email if you are able to attend. Sincerely, [name] [title]

[company name] [telephone number]

更改计费单地址 

Change of Billing Address

Subject: Change of Address for [person or company] Dear [name]:

Please change the billing address for [name]. The new address is below: [new address]

Please contact me if you have any questions or need additional information. Sincerely, [name] [title]

[company name] [telephone number]

跟进第一次销售会议 

Follow-Up after a First Sales Meeting Subject: Our Meeting on [date] Dear [name]:

Thank you for taking the time to meet with me. I was interested to learn [describe

what customer said]. I found our meeting valuable and hope that we will continue the discussion soon. Are you available on [date] at [time] for a follow-up meeting?

Sincerely, [name]

[title]

[company name] [telephone number]

欢迎新客户 

New Customer Welcome Subject: Welcome! Dear [name]:

[company] is pleased to welcome you as a new customer. We know that you will be satisfied with our products and customer service. If you have any questions about our company, please do not hesitate to contact me at [telephone number] or [email address]. Once again, welcome to [company]! Sincerely, [name] [title]

[company name] [telephone number]

致股东或客户节日祝福 

Holiday Message to Stockholders or Customers Subject: Happy Holidays! Dear [name]:

Happy holidays! We would like to thank you for your support of [company] throughout this past year. Please accept our warmest wishes for you and your family during this holiday season. Sincerely, [company]

建议开会时间

Proposing a Time for a Meeting Subject: [description of meeting] Meeting

Hello, everyone.

We would like to have a meeting to discuss [subject of meeting] on [date] at [time]. The proposed agenda is below. If you have additional items that you would like to discuss, please send me an email.

[agenda item] [agenda item] [agenda item] [agenda item]

Please respond to this email by [date or time] to confirm whether or not this time works for you. If you are unable to attend the meeting at the proposed time, please let me know what alternate times would work for you. Thanks! [name]

确定会议 

Confirming a Meeting

Subject: [description of meeting] Meeting: Confirmation Hello, everyone.

Thank you all for confirming that you can attend the meeting on [date] at [time] to discuss [topic of meeting]. We will be meeting in [room name].

Attached is the updated agenda. If you have any additional items, please send me an email.

[agenda item] [agenda item] [agenda item] [agenda item]

I look forward to seeing you. [name]

延迟会议 

Postponing a Meeting

Subject: [description of meeting] Meeting: Postponed Hello, everyone.

Thank you for responding to my email about the [description of meeting] meeting. The proposed day and time was not good for some of you, and so I would like to reschedule the meeting. I've listed some alternative dates and times below. Please let me know if any of these times would not be convenient for you.

[first date and time] [second date and time] [third date and time]

Once I hear back from everyone, I will confirm the new date and time. Thank you. [name]

取消会议 

Canceling a Meeting

Subject: [description of meeting] Meeting: Canceled Hello, everyone.

I'm writing to tell you that the [describe meeting] meeting has been canceled because [reason for canceling the meeting]. I will let you know if we are able to reschedule it later. Thank you. [name]

会议摘要 Summarizing a Meeting

Subject: [description of meeting] Meeting: Summary

Here is a summary of the [description of meeting] meeting on [date]. The main points are below.

[point #1] [point #2] [point #3] [point #4]

If you have additional items you would like to include, please send me an email and I will distribute an updated summary. Thank you. [name]

冻结账户 Suspended Account

Subject: Your Account with [company] Dear [name of customer]:

We regret to inform you that we are closing your account with [company] because [reason for closing the account].

If you would like to discuss this matter, please contact [name] at [telephone number]. Sincerely, [name] [title]

[your company's name] [your telephone number]

要求关闭账户

Request to Close an Account

Subject: Account Number [your account number] Dear [name]:

This is to inform you that I am closing my account with [name of company]. Please confirm that you have received this email, and please notify me when my account has been closed. You can contact me if you have any questions or if you need additional information. Sincerely, [name]

确定订单 Confirming an Order

Subject: Your Order with [company's name] Thank you for your order, [customer name]!

This is to confirm that we have received your order. Your order number is [order number]. Please check the information below to confirm that it is correct. If there is a problem, please contact our Customer Service Department at [email address or telephone number]. We will send you an email confirmation when your order has shipped.

Shipping address:

[customer's shipping address]

Billing Address:

[customer's billing address]

Item Price [price] [price] Item Name [name of item #1] [name of item #2] Item Quantity [quantity] [quantity]

Subtotal of All Items: [total charge from items in table] Shipping and Handling: [shipping and handling charges] Total for This Order: [order total] Shipping Method: [shipping method] Thank you again for your order! Sincerely, [name] [title]

[company name] [telephone number]

提供运货关系 

Providing Shipping Confirmation Subject: Your Order [order number]

Thank you for your order, [customer name]!

This is to confirm that we shipped your order [order number] on [shipping date]. It should arrive between [earliest arrival date] and [latest delivery date]. If you have any questions, please send us an email at [customer service email address] or call us at [customer service telephone number]. Please include your order number in all communication with us. Thank you again for your order! Sincerely,

[name] [title]

[company name] [telephone number]

取消订单

Canceling an Order

Subject: Our Order [order number] To Whom It May Concern:

I need to cancel our order with [company name]. The order number is [order number]. If you have any questions, please contact me at [your telephone number] or reply to this email. I apologize for any inconvenience this may cause. Sincerely, [name] [title]

[company name] [telephone number]

更改订单 Changing an Order

Subject: Our Order [order number] To Whom It May Concern:

I would like to change an order that my company made on [date]. The order number is [order number]. I would like to [description of the change]. If there is a problem with this request, please call me at [telephone number] send me an email. Thank you for your prompt attention. Sincerely, [name] [title]

[company name] [telephone number]

确认送达

Acknowledging a Delivery Subject: Our Order [order number] To Whom It May Concern:

This is to confirm that order number [order number] arrived on [date]. Sincerely, [name] [title]

[company name] [telephone number]

提供定价信息 

Providing Pricing Information

Subject: Your Price Inquiry about [product or service name] Dear [name]:

Thank you for your interest in [product or service name]. Following is the pricing information that you requested:

[product or service name] [price]

The attached document provides additional information about our company. If you have any further questions, please do not hesitate to contact me. Thank you again for your interest. Sincerely, [name] [title]

[company name] [telephone number]

接受报价 Accepting a Price Quotation

Subject: Your Price Quotation for [product or service name] Dear [name]:

Thank you for sending the information about [product or service name]. I have discussed the price quotation with my colleagues and we agree that the cost is reasonable. Please call me

at [telephone number] or send me an email so that we can set up a meeting to discuss next steps. Sincerely, [name] [title]

[company name] [telephone number]

回绝报价 

Rejecting a Price Quotation

Subject: Your Price Quotation for [product or service name] Dear [name]:

Thank you for sending the pricing information about [product or service name]. I have discussed your price quotation with my colleagues. Unfortunately, it is higher than we had expected. If there is a possibility of negotiating a price reduction, please call me at [telephone number] or send me an email. Otherwise, we will not be able to make a purchase at this time. Sincerely, [name] [title]

[company name] [telephone number]

要求澄清信息 

Request for Clarification of Information Subject: [point that needs clarification] Dear [name]:

Thank you for the information about [topic]. It was extremely helpful. However, there was one point that I did not understand. I would appreciate it if you could explain [point that needs clarification].

Thank you. I look forward to hearing from you. Regards,

[name] [title]

[company name] [telephone number]

要求产品信息

Request for Information about a Product Subject: [name of product] To Whom It May Concern:

I'm [job title] at [company name]. [sentence describing what company does].

I'm very interested in one of your products, [name of product]. I would appreciate it if you could you send me some information or give me your Web site address. Thank you! Sincerely, [name] [title]

[company name] [telephone number]

要求服务信息

Request for Information about a Service Subject: [name of service] To Whom It May Concern:

I'm [job title] at [company name]. We [description of what your company does].

I'm very interested in the services that your company provides. I would appreciate it if you could you send me some information or give me your Web site address so that I can find out more about your company. I'm particularly interested in [name of service]. Thank you! Sincerely, [name] [title]

[company name] [telephone number]

一般感谢 General Thanks Subject: Thank You! Dear [name]:

I just wanted to thank you for [description of what person did]. I really appreciate it! Sincerely, [name]