中等职业院校英语技能大赛样题模拟题

一个客人(G)走进接待处办理入店手续，接待员(R)提供帮助。

R: Welcome to Holiday Hotel. Can I help you?

G: I want to check in.

R: Do you have a reservation, madam?

G: No. I need a standard room from June 6th to June 9th.

R: Would you please fill out this registration form and show me your ID card?

G: Yes, here it is. Mrs.Brown

R: Then may I ask for a deposit of $ 300?

G: Do you accept credit card?

R: Yes, we do. This is your receipt and your key. Your room number is 708. Do you need somebody to help you send your luggage to your room?

G: No, I can manage it on my own. Thanks.

R: Should you need any assistance, please dial11 to Front Desk. Have a pleasant day.

Guest (G) 15分钟之后，她很吃惊隔壁有弹吉他的。她向酒店(R)投诉。

R: What’s the trouble, Madam?

G: I ask for hotel accommodation, not a KTV. I’ve never seen anything even worse. The next room 709 is playing the guitar.

R: I’m sorry to hear that. We do apologize for the inconvenience. I’ll look into the matter.

( R去告诉709 不要再谈吉他)

R: I’m sorry, sir. Please don’t play the guitar, your behavior bothers people.

S: OK.

R返回

R: Well, Madam, The man has promised not to play the guitar.

G: Thank you.

R: My pleasure. Have a nice day.

G准备结账

R: Good morning, madam. Can I help you?

G : I’d like to settle my bill , please .

R: It’s Lily Brown in Room 708, isn’t it ?

G: Yes, I’m leaving this afternoon , so I’d like to check out now .

R: Would you please wait for a moment while I calculate your bill, madam?

G: OK. Go ahead.

R: Yes, here is your bill . Would you like to check it ?

G: Sure .

( checking )

G: No mistakes. Can I pay with a credit card ?

R:: Of course .

(The guest gives the Cashier his Master Card and the Cashier then processes it.)

R: Here is your bill，and here is your receipt . Thank you, Mrs.Brown, and

have a nice flight back.