Determining a cause of an incident based on text a

专利名称：Determining a cause of an incident based on

text analytics of documents

发明人：Dhruv A. Bhatt,Kristin E. McNeil,Nitaben A.

Patel

申请号：US13875479申请日：20130502公开号：US09244964B2公开日：20160126

专利附图：

摘要：A system for determining a cause of an incident analyzes one or more changerecords based on text analytics using a dictionary and rules for the analysis in order to

generate an index of analyzed data that represents the one or more change records. Thechange records each include a change and corresponding time frame for occurrence ofthe change. Information from a request is applied to the index of analyzed data todetermine one or more candidate causes for the incident and the corresponding timeframe for occurrence of the change. A time associated with the request is correlated withthe corresponding time frame for occurrence of the change to identify the one or morecandidate causes in the one or more change records as causes for the incident.

Embodiments of the present invention further include a method and computer programproduct for determining causes of an incident.

申请人：International Business Machines Corporation

地址：Armonk NY US

国籍：US

代理机构：Edell, Shapiro & Finnan, LLC

代理人：Joe Poliment

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